LOST & FOUND

CHARGERBACK TERMS OF SERVICE

(effective as of October 31, 2022)

Please read the terms of this agreement (the "Agreement") carefully as they form a contract between you and Chargerback, Inc., a Nevada Corporation ("Chargerback" or "Us" or "We") that governs Your access and use of the websites that link to these Terms. In these Terms, the word "Sites" refers to each of these websites and the services and technologies offered on those Sites. By continuing to access and use our Sites you agree to be bound by these Terms of Service and our Privacy Policy.

BY ACCESSING, OPERATING, DOWNLOADING, INSTALLING, REGISTERING, OR OTHERWISE USING THE SITES, OR CLICKING AN "I ACCEPT" OR "CONTINUE" BUTTON OR CHECKBOX ASSOCIATED WITH THIS AGREEMENT, YOU (OR YOUR AUTHORIZED AGENT, IF APPLICABLE) (A) EXPRESSLY AND EXPLICITLY ACKNOWLEDGE AND AGREE THAT THIS IS A BINDING AGREEMENT, (B) ARE OVER THE AGE OF 18 YEARS OLD OR AN EMANCIPATED MINOR, OR POSSESS LEGAL PARENTAL OR GUARDIAN CONSENT, AND ARE FULLY ABLE AND COMPETENT TO ENTER INTO THE TERMS, CONDITIONS, OBLIGATIONS, AFFIRMATIONS, REPRESENTATIONS, AND WARRANTIES SET FORTH IN THE TERMS OF SERVICE, AND (C) HEREBY AGREE TO THE TERMS OF THIS AGREEMENT AND ACCEPT CHARGERBACK'S OFFER TO USE THE CHARGERBACK SITES PURSUANT TO THE TERMS HEREIN. IF YOU ARE AN EMPLOYEE OR OTHER REPRESENTATIVE ENTERING INTO THIS AGREEMENT ON BEHALF OF AN ENTITY, YOU HEREBY REPRESENT AND WARRANT TO CHARGERBACK THAT YOU ARE (A) AUTHORIZED TO ENTER INTO THIS AGREEMENT ON BEHALF OF THE ENTITY AND BIND THE ENTITY TO THE TERMS AND CONDITIONS CONTAINED IN THIS AGREEMENT, AND (B) YOU ARE OVER THE AGE OF 18 YEARS OLD, IN WHICH CASE THE TERMS "YOU" OR "YOUR" SHALL REFER TO SUCH ENTITY AND ITS AFFILIATES. IF YOU DO NOT ACCEPT ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT OR ARE NOT AUTHORIZED TO ENTER INTO THIS AGREEMENT ON BEHALF OF THE ENTITY, DO NOT ACCESS, OPERATE, DOWNLOAD, INSTALL, REGISTER OR OTHERWISE USE THE CHARGERBACK SITES.

You may not access the Sites if You are a direct competitor of Chargerback, except with Our prior written consent. In addition, You may not access the Sites for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes. Furthermore, you may not download, install, operate, or use any downloadable software created by or made available by Chargerback, other than software made publicly available by Chargerback, without the Our prior written consent.

You may not access the Sites for purposes of submitting lost item reports on behalf of third parties, inquiring about the status of lost item reports on behalf of third parties, or otherwise interacting with the Sites on behalf of third parties. In no case may you access or use the Sites for commercial purposes, such as charging a fee to act as an agent of a third party for purposes of preparing, submitting, and/or monitoring lost item reports. If Chargerback becomes aware of such usage, Chargerback will implement one or more blocking technologies and ensure compliance with this policy. Repeated attempts to circumvent these blocking technologies may result in a civil action against you as an individual, the company you represent, or both.

Chargerback reserves the right, at any time and from time to time, to update, revise, supplement, and otherwise modify this Agreement and to impose new or additional rules, policies, terms, or conditions on Your use of the Sites. We further reserve the right to add or remove functionality or features, and We may suspend or stop a particular feature altogether. We also reserve the right to charge a fee for any of our features at any time. If you don't like any changes, you can stop using our Sites at any time.

Chargerback strongly recommends checking Terms of Service periodically. If you disagree with the provisions of the Terms of Service at any time, your sole remedy is to terminate your use of the Services and inform us of such termination as described in the Terms of Service. Continued use of the Services constitutes your agreement to the Terms of Service in effect. Chargerback will communicate changes to this Agreement by posting the new version of the Agreement on its website at www.chargerback.com or other relevant Sites, or as otherwise determined by Chargerback in its sole discretion, or as otherwise required by applicable law, at which time such updated Agreement will be immediately effective.

Other than compliance with applicable privacy laws to the extent identified in Our Privacy Policy, Chargerback makes no representations that the Sites are appropriate for use in other locations outside of the United States. If you use the Sites in or from locations outside the United States, you are responsible for compliance with all applicable laws and regulations as it relates to Your Data. Some or all of Your Data will be stored in data centers located within the United States.

Your use of the Sites may be provided by Chargerback pursuant to a separate manually or digitally-executed agreement. Those additional terms become part of your agreement with Chargerback, if you use the Sites. In the event of a conflict between such additional terms and the terms in this Agreement, the additional terms will control.

1. YOUR ACCOUNTS

You may be required to create an account, create a lost item report, and specify a password in order to use certain services or features on the Sites. To create an account or a lost item report, you must be at least 18 years old and you must provide truthful and accurate information about yourself. Do not attempt to impersonate anyone else when you create your account. If your information changes at any time, please update your account to reflect those changes.

In some cases, an account may be assigned to you by an administrator, such as your employer. If you are using or logging into an account assigned to you by an administrator, additional terms may apply to your use of the Sites. Moreover, your administrator may be able to access or disable your account without our involvement.

You may not share your account with anyone else. Please keep your password confidential and try not to use it on other websites. If you believe that your account has been compromised at any time, please notify your system administrator or Chargerback immediately.

2. RIGHTS IN INFORMATION SUBMITTED OR POSTED BY YOU

We may provide opportunities for You or others to post certain content ("Content") on the Sites. You can only post Content if You own all the rights to that Content, or if another rights holder has given you permission.

You do not transfer ownership of your Content simply by posting it. However, by posting Content, You understand, acknowledge and expressly grant Us, Our agents, licensees, and assigns an irrevocable, perpetual, worldwide, royalty-free, transferable, nonexclusive right and license to reproduce, encode, store, copy, transmit, publish, post, broadcast, display, publicly perform, adapt, modify, create derivative works of, exhibit, aggregate, and otherwise use Your Content, and any copyright rights, trademark rights, and other intellectual property rights contained therein (collectively, the "Rights") (in whole or in part) and/or to incorporate such Content, including commentaries, reviews, notes, or other information in other works in any form, media, or technology now known or later developed, for the full term of any Rights that may exist in such content. You acknowledge that without these Rights, We could not offer our Sites. Please note that this license continues even if you stop using Our Sites.

You expressly agree that the burden of determining whether any Content You provide is protected as a copyright, trademark, trade secret, or other proprietary right rests solely with You, and You shall be solely liable for any damage resulting from any infringement of copyrights, trademarks, trade secrets, or other proprietary rights, or any other harm resulting from your submission. You agree to indemnify, release, and hold us harmless from any all liability, claims, actions, loss, harm, damage, injury, cost or expense arising out of any Content you post.

Keep in mind that if you send Us any information, ideas, suggestions, or other communications, those communications will not be confidential. Moreover, unless we tell you otherwise, we reserve the right to reproduce, use, disclose, and distribute such communications without any obligation to you. In addition, You grant to Us and Our affiliates a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate into the Sites any suggestion, enhancement request, recommendation, correction or other feedback provided by You relating to the operation of the Sites.

Although We reserve the right to review, monitor, remove, or edit any of the information submitted, posted to, or contained within the Sites, at Our sole discretion, You acknowledge Chargerback is under no obligation to do so, and shall have no liability for any information made available via the Sites. You acknowledge that any opinions, statements, recommendations, offers, advice, or other information presented or disseminated via the Sites are those of their respective authors who are solely responsible and liable for such Content. Likewise, You are solely responsible for the content of your postings, including, but not limited to, names, addresses, lost inventory items, or entries posted to the Sites. Chargerback reserves the right, in its sole discretion, to refuse to post or to remove any material submitted or posted on or to the Sites.

3. CONTENT SUBMITTED OR POSTED BY OTHERS

We are not responsible for, and do not endorse, Content posted by any other person. Accordingly, we may not be held liable, directly or indirectly, for any loss or damage caused to you in connection with any Content posted by another member.

4. YOUR USE OF THIRD PARTY SERVICES

All transactions using Site services are between the transacting parties only. The Site services may contain features and functionalities linking You or providing You with certain functionality and access to third party content, including web sites, directories, servers, networks, systems, information and databases, applications, software, programs, products or services, and the Internet as a whole. You acknowledge that We are not responsible for such content or services. We may also provide some content to You as part of the Site services. However, Chargerback is not an agent of any transacting party, nor are We a direct party in any such transaction. Any such activities, and any terms associated with such activities, are solely between You and the applicable third-party. Similarly, We are not responsible for any third-party content you access with the Site services, and You irrevocably waive any claim against Us with respect to such sites and third-party content. Chargerback shall have no liability, obligation or responsibility for any such correspondence, purchase or promotion between You and any such third-party. You should make whatever investigation You feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties. You are solely responsible for Your dealings with any third party related to the Site services, including the delivery of and payment for goods and services. Should You have any problems resulting from your use of any third-party services, or should you suffer data loss or other losses as a result of problems with any of Your other service providers or any third-party services, We will not be responsible.

5. YOUR USE OF THE SITES

Please do not use the Sites in a way that violates any laws, infringes on anyone's rights, is offensive, or interferes with the Sites or any features on the Sites (including any technological measures we employ to enforce these Terms). You are responsible for the accuracy, quality and legality of Content you submit and the means by which You acquired such Content, and only using the Sites in accordance with applicable laws and government regulations, including, without limitation, any laws requiring registration or filings with local authorities, and the payment of any taxes.

You acknowledge that You are solely responsible for obtaining and maintaining any equipment or ancillary services needed to access or use the Sites, including, without limitation, modems, hardware, software, and long distance or local telephone service. You are responsible for ensuring that such equipment or ancillary services are compatible with the Services.

You agree not to:

(a) make any Site, portion of a Site, or Chargerback Content available to, or use any Site, portion of a Site for the benefit of, anyone other than You or Your patrons, customers, or guests;

(b) sell, resell, license, sublicense, distribute, rent or lease any Site, portion of a Site, or Chargerback Content, or include any Site in a service bureau or outsourcing offering;

(c) use a Site to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party privacy rights;

(d) use a Site to store or transmit malicious code;

(e) interfere with or disrupt the integrity or performance of any Site or third-party data contained therein;

(f) attempt to gain unauthorized access to any Site, portion of a Site, Chargerback Content, or its related systems or networks;

(g) permit direct or indirect access to or use of any Site, portion of a Site, or Chargerback Content in a way that circumvents a contractual usage limit;

(h) copy a Site, portion of a Site or any part, feature, function or user interface thereof;

(i) copy Chargerback Content except as permitted herein or in the Chargerback User Agreement;

(j) frame, in-line link, mirror or otherwise associate any part of any Site, portion of a Site, or Chargerback Content without prior written authorization from Us;

(k) access any Site, portion of a Site, or Chargerback Content in order to build a competitive product or service;

(l) decompile, reverse engineer, disassemble, modify, or create derivative works of any Site, portion of a Site;

(m) remove any copyright notices, identification or any other proprietary notices from the Sites or any software used therewith;

(n) post any Content, commentary, or other information in relation to a Site unless such information is truthful, and factual, and;

(o) enter, upload, post, or transmit to the Sites:

a. commercial content or other materials or other marketing solicitations unless expressly approved by Us in advance;

b. materials, pictures or other content that infringes or potentially violates any copyright, trademark, patent right or other proprietary right of any third party;

c. unlawful, defamatory, abusive, threatening, libelous, obscene, pornographic, or other materials, pictures or content that would violate rights of publicity and/or privacy or that would violate any law;

d. information that infringes upon the publicity or privacy rights of any person or entity;

e. unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other similar materials;

f. material that contains a virus or any other thing intended to destroy, limit, or otherwise impair the functionality of any computer software, hardware, or other equipment; and

g. information that:

i. defames, disparages, or libels a person, company, entity, or service or depicts such person, company, entity, or service in a false light;

ii. falsely states an affiliation with a person or entity, impersonates any person or entity, or uses an identity that is confusingly similar to another person's identity;

iii. manipulates identifying factors to disguise the origin of any posted content;

iv. Intentionally or unintentionally violates any applicable local, state, federal, or international law;

v. harms minors in any way; or

vi. collects or store personal data about any other user(s).

vii. If you are a Chargerback Partner using Chargerback to manage your company's Lost and Found, the following information applies to you: you may have elected to receive a rebate from us for items shipped to your customer. Rebate checks are typically mailed once a month to our Partners. The rebate check must be cashed within 180 days from the date of mailing. In the event that the rebate check is not cashed within 180 days, the rebate offer expires and is void. Timely cashing of the rebate check is a necessary condition to obtain a rebate. Checks are void if not cashed within 180 days of issuance and will not be reissued.

If We are required by a third-party to remove Content, or receive information that Content provided by You or to You may violate applicable law or third-party rights, We may so notify You and in such event, You will promptly remove such Content from Your systems. If You do not take required action in accordance with the above, We may disable the applicable Content and/or Service until the potential violation is resolved.

If We, in our sole discretion, determine that you have acted inappropriately, we reserve the right to take down Content, terminate your account, prohibit you from using the Sites, and take appropriate legal actions.

Notwithstanding any current or prior election to opt in or opt out of receiving calls or SMS messages (including text messages) from us, our partners, our agents, representatives, affiliates, or anyone calling on our behalf, you expressly consent to be contacted by us, our agents, representatives, affiliates, or anyone calling on our behalf for any and all purposes arising out of or relating to the identification, location, and/or return of lost items, at any telephone number, or physical or electronic address you provide to us, our partners, our agents, representatives, or affiliates at which you may be reached. You agree we may contact you in any way, including SMS messages (including text messages), calls using prerecorded messages or artificial voice, and calls and messages delivered using auto telephone dialing system or an automatic texting system. Automated messages may be played when the telephone is answered, whether by you or someone else. In the event that an agent or representative calls, he or she may also leave a message on your answering machine, voice mail, or send one via text. You consent to receive SMS messages (including text messages), calls and messages (including prerecorded and artificial voice and autodialed) from us, our agents, representatives, affiliates or anyone calling on our behalf at the specific number(s) you have provided to us, our partners, our agents, representatives, affiliates, or anyone calling on our behalf, or numbers we can reasonably associate with your account or lost item submission, with information or questions about your lost item submission, lost item, or use of the service. You certify, warrant and represent that the telephone numbers that you have provided to us, our partners, our agents, representatives, affiliates, or anyone calling on our behalf are your contact numbers. You represent that you are permitted to receive calls at each of the telephone numbers you have provided to us. You agree to promptly alert us whenever you stop using a particular telephone number. Your cellular or mobile telephone provider will charge you according to the type of plan you carry. You also agree that we may contact you by e-mail, using any email address you have provided to us or that you provide to us in the future. We may listen to and/or record phone calls between you and our representatives without notice to you as permitted by applicable law. For example, we listen to and record calls for quality monitoring purposes. If you are a Chargerback partner, you represent and warrant that you have obtained explicit or implied authorization as appropriate from your patrons, customers, guests, or passengers substantially similar to the above to receive calls or SMS messages, and that you further direct Chargerback to contact your patrons, customers, guests, or passengers as appropriate in Chargerback's sole discretion for the purposes described above, in furtherance of facilitating the locating, identifying, and return of lost items, or to otherwise meet the obligations of any contract obligations Chargerack may have with You.

6. INTELLECTUAL PROPERTY

Using our Sites does not give you ownership of any intellectual property rights to the content You access. You may not use Content from our Sites unless you obtain permission from Us or its owner, or unless You are otherwise permitted by law.

Title, ownership and all rights and interest including, without limitation, patents, copyrights, trademarks, trade secrets and other intellectual property rights, in and to the Sites and any authorized copies made by You remain with Us and Our licensors. All text, content, and documents on the Sites, any names, logos, trademarks, service marks, brand identities, characters, trade names, graphics, designs, copyrights, trade dress, or other intellectual property appearing on the Sites, and the organization, compilation, look and feel, illustrations, artwork, software and other works on the Sites, excluding Your data (collectively, the "Chargerback Content") are owned by Chargerback and its affiliates or are used with permission or under license from a third party (hereinafter collectively referred to as the "Owner") and are protected under copyright, trademark and other intellectual property and proprietary rights laws. As between Chargerback and You, all right, title and interest in and to the Chargerback Content will at all times remain with Chargerback and/or its Owners. The word "Chargerback," the Chargerback logo, and other marks, logos and titles are registered and/or are common law trade names, trademarks or service marks of Chargerback. With respect to any logos or marks of any persons, entities, and/or companies commented upon or submitted by users of the Sites, and any copyrighted material submitted by users, such use is at the sole responsibility of such users and is stored upon Chargerback's servers and/or system solely at the direction of such user, and subject to the protections afforded to Chargerback as an online service provider under Section 512(c) and/or 512(d) of the Digital Millennium Copyright act of 1998. See below for more details on Chargerback's policies and procedures regarding any issues related thereto.

The structure, organization, and code of the Services are valuable trade secrets of Chargerback and its licensors and You shall keep such trade secrets confidential. The software used to deliver the Sites is neither licensed nor sold. The Chargerback Sites are protected by one or more patents, including U.S. Patent No. 9,367,527.

You acknowledge that at all times, We will remain the owner of all de-identified, raw transactional data and any other de-identified data collected, generated or otherwise derived by Chargerback in the course of providing the Sites, including usage data ("Historical Data"). To the extent it is commercially reasonable to do so, all retained Historical Data will be de-identified in a manner reasonably likely to prevent re-identification.

7. DISCLAIMER

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT, TO THE EXTENT PERMITTED BY APPLICABLE LAW, USE OF THE SITES IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT IS WITH YOU. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SITES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND WE HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE SITES, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. WE DO NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE SITES, THAT THE FUNCTIONS CONTAINED IN OR SITES PERFORMED BY THE SITES WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF THE SITES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY SITES WILL CONTINUE TO BE MADE AVAILABLE, THAT DEFECTS IN THE SITES WILL BE CORRECTED, OR THAT THE SITES WILL BE COMPATIBLE OR WORK WITH ANY THIRD-PARTY SOFTWARE, APPLICATIONS OR THIRD PARTY SERVICES. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY CHARGERBACK OR A CHARGERBACK AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY. ANY STATEMENTS OR REPRESENTATIONS ABOUT THE SITES AND THEIR FUNCTIONALITY IN THE USER DOCUMENTATION OR ANY COMMUNICATION WITH YOU CONSTITUTE TECHNICAL INFORMATION AND NOT AN EXPRESS WARRANTY OR GUARANTEE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO THE ABOVE EXCLUSION AND LIMITATIONS MAY NOT APPLY TO YOU.

8. LIMITATION OF LIABILITY

TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW, IN NO EVENT SHALL CHARGERBACK LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, CORRUPTION OR LOSS OF DATA, FAILURE TO TRANSMIT OR RECEIVE ANY DATA, BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SITES, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF CHARGERBACK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU.

If Your patron, customer, guest, or passenger pays for shipment of a lost item and due to a delay attributable to Your action or inaction, the item was not placed with the carrier in time to meet the purchased delivery time, Your patron, customer, guest, or passenger may request, directly from Us, a refund of the amount paid. If Chargerback, it its sole discretion, issues a refund, Chargerback reserves the right to withhold any rebates attributable to the item that would have otherwise been due to You. Delays caused by the carrier will not result in a cancellation of rebate for the affected item.

The patron, customer, guest, or passenger is responsible for all charges made via the Sites. Chargerback is not responsible for damaged or lost shipments. All shipping claims must be directed to and settled with the shipping carrier. Chargerback does not physically handle lost items. All inquiries relating to lost item must be directed to the person or entity in possession of the item. Should You require additional insurance coverage, You must contact the person or entity in possession of the lost item and request "Third Party Shipment" with the desired additional insurance coverage.

If you or your staff (meaning your employee as a user of the Chargerback SaaS system) accidentally or purposely enters into the system incorrect measurements or weight for shipments back to your patron, customer, guest or passenger, there may be an additional charge incurred for the shipment that was not calculated by the system prior to shipping. This charge may be assessed to Chargerback by the shipper after the item has been paid for and shipped. Chargerback reserves the right to assess your account for this additional charge.

Chargerback is not responsible for any violation of any law or regulation associated with the shipment of items by You or a third party, including violations of laws and regulations relating to the handling, marking, and shipping of hazardous materials, and bans on the shipping of lithium batteries, whether packed as an independent item or installed in equipment, including pre-owned, damaged, or defective electronic devices containing or packed with lithium batteries, for any US Postal Service product that makes routine use of air transportation.

9. INDEMNIFICATION

You shall indemnify, defend, and hold harmless Chargerback and its Affiliates' directors, officers, employees, contractors and agents ("Indemnified Parties") from and against any and all claims, suits, proceedings, investigations or actions (collectively, "Claims") and all resulting losses payable to third parties, settlements, judgments, awards, damages payable to third parties, and any and all legal, accounting and other fees, costs and expenses reasonably incurred in connection with investigating, mitigating or defending any such Claims (collectively, "Losses"), to the extent such Losses are sustained or incurred by any of them and arise out of violation of this Agreement or your access to or use of the Sites. You will defend Us against any claim, demand, suit or proceeding made or brought against Us by a third party alleging that Your data, or Your use of any Sites in breach of this Agreement, infringes or misappropriates such third party's intellectual property rights or violates applicable law (a "Claim Against Us"), and will indemnify Us from any damages, attorney fees and costs finally awarded against Us as a result of, or for any amounts paid by Us under a court-approved settlement of, a Claim Against Us, provided We (a) promptly give You written notice of the Claim Against Us, (b) give You sole control of the defense and settlement of the Claim Against Us (except that You may not settle any Claim Against Us unless it unconditionally releases Us of all liability), and (c) give You all reasonable assistance, at Your expense.

10. GENERAL PROVISIONS

This Agreement is the entire agreement between You and Us regarding Your use of the Sites and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. In the event of any conflict or inconsistency among the following documents, the order of precedence shall be: (1) the Chargerback User Agreement, (2) this Agreement.

You may not assign the Agreement or any rights or obligations hereunder without the prior written consent of Chargerback. Any such assignment without the prior consent of Chargerback shall be void.

No delay or omission by Chargerback to exercise any right or power will impair any such right or power or be construed to be a waiver thereof. A waiver by any party of any of the covenants, conditions, or contracts to be performed by the other or any breach thereof shall not be construed to be a waiver of any succeeding breach thereof or of any other covenant, condition, or contract herein contained. No change, waiver, or discharge hereof shall be valid unless in writing and signed by an authorized representative of the party against which such change, waiver, or discharge is sought to be enforced.

Your access to the Sites as well as the terms and conditions and the agreement they create are governed and interpreted by the laws of the State of Nevada, other than such laws, rules, regulations and case law that would result in the application of the laws of a jurisdiction other than the State of Nevada. The parties hereto hereby consent and agree to the exclusive jurisdiction of the state courts of the State of Nevada sitting in Washoe County, Nevada and the federal courts sitting in Reno, Nevada for any actions, suits or proceedings arising out of or relating to this Agreement and the matters contemplated hereby (and the parties agree not to commence any action, suit or proceeding relating thereto except in such courts). If and to the extent any provision of this Agreement is held illegal, invalid, or unenforceable in whole or in part under applicable law, such provision or such portion thereof shall be ineffective as to the jurisdiction in which it is illegal, invalid, or unenforceable to the extent of its illegality, invalidity, or unenforceability and shall be deemed modified to the extent necessary to conform to applicable law so as to give the maximum effect to the intent of the parties. The illegality, invalidity, or unenforceability of such provision in that jurisdiction shall not in any way affect the legality, validity, or enforceability of any other provision of this Agreement in any other jurisdiction. A printed version of the Chargerback Terms of Service and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to the Terms of Service to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

When you use a Site or send communications to us through a Site, you are communicating with us electronically. You consent to receive electronically any communications related to your use of a Site. We may communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that are provided to you electronically satisfy any legal requirement that such communications be in writing. All notices from us intended for receipt by you shall be deemed delivered and effective when sent to the email address you provide to us. Please note that by submitting Content, creating a user account or otherwise providing us with your email address, postal address or phone number, you are agreeing that we or our agents may contact you at that address or number in a manner consistent with Our Privacy Statement.

You may not use any Chargerback logo or trademark, whether or not such mark(s) are registered, without prior written approval from Chargerback. This includes use on printed materials of any kind as well as electronic mediums such as internet web pages or email. Furthermore, the use of the Chargerback name (or any derivative thereof) in Your URL, business name, or the names of any add-on products or services You may be offering independent of Chargerback is strictly prohibited. Additionally, using the Chargerback name in paid targeted keyword advertising campaigns on search engines is also prohibited. You shall not use Chargerback's name, nor any adaptation or variation thereof, in any advertising, promotion or sales literature without Chargerback's prior written consent in each instance.

If you believe that any material posted to the Sites constitutes an infringement of a copyright, please provide the following information to our designated copyright agent at paracorp@myparacorp.com or 1-888-972-7273:

a) a description of the copyrighted work that you claim has been infringed upon;
b) a description of the allegedly infringing material and where such material is located on the Site;
c) Your mailing address, telephone number, and email address;
d) a statement that You have a good faith belief that the disputed use of the material is not authorized by the copyright holder, its agent, or the law;
e) a statement made under penalty of perjury, that the information provided in the notice to the Site regarding the claimed copyright infringement is accurate, and that you are the copyright owner or authorized to act on the copyright owner's behalf;
f) an electronic or physical signature of the copyright owner, or of a person designated to act on behalf of the copyright owner; and
g) the signatory's full legal name.

Introduction (Effective January 29, 2021)

Chargerback, Inc. ("Chargerback" or the "Company") is committed to protecting the privacy of individuals who visit the Company's web site and individuals who use the Services as defined below ("Customers"). This Privacy Policy describes Chargerback's privacy practices in relation to the use of the Company's web sites and the related applications and services offered by Chargerback (collectively, the "Services").

Our principle guidelines are simple. We will be clear about the data we collect and why. We do not and will not sell your data to third parties. The prime purpose of collecting your data is to assist you in recovering lost items. Whether we are matching submitted lost item reports to found items at Chargerback partner properties, updating you on the status of our search for your reported lost items, or facilitating a quick return of a found item, our aim is for you to recover lost items as effortlessly as possible.

This Privacy Policy (the ‘Policy’) explains the personal information we collect from you, either directly or indirectly, and how we use it. As used in this Policy, “Personal Information” has the meaning provided in the EU General Data Protection Regulation of 2018 (the “GDPR”), and includes any information which, either alone or when combined with other information we hold, identifies an individual, such as name, mailing address, email address, IP address, and telephone number. For legal residents of California, who are covered by the California Consumer Privacy Act (“CCPA”), Personal Information includes any additional elements defined as such by the CCPA. By contrast, “Anonymous Data” means any data that, alone or combined with other information available to us or a third party, does not permit identification of an individual. We collect both Personal Information and Anonymous Data as described below. This Policy also covers the choices you can make about the data we collect, and how you can control these decisions. Please read this Policy carefully to understand how Chargerback may collect, use, and share your personal information. The terms 'we', 'us', or ‘Chargerback’ are each intended as reference to Chargerback, Inc.

Change

We will update this Privacy Policy when necessary to reflect legal changes, customer feedback, and changes in our Services. When we post changes to this Policy, we will revise the “effective” date at the top of the Policy and may describe the changes in a change history. If there are material changes to the Policy or in how Chargerback will use your personal information, we may notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you to periodically review this Policy to learn how Chargerback is protecting your information. Your continued use of our Site following the posting of changes constitutes your acceptance of such changes.

IMPORTANT INFORMATION (EU AND CALIFORNIA USERS)
To manage your privacy options please click here.

EU Users

Who We Are

For the purpose of the GDPR, and depending on the specific Personal Information of interest, the data controller of your specific Personal Information of interest is either the Chargerback Partner with whom your data was entered and stored, or Chargerback, Inc. of 3352 Goni Rd. #163, Carson City, NV 89706. You may contact our data protection officer at support@chargerback.com.

California Users

Sale of Personal Data

You may opt out of all sales of your Personal Information. We never exchange Personal Information for money or any other consideration (e.g., trade it for free services). However, the CCPA’s definition of “sale” is very broad, and may include situations where, for example, browsing data is sent to a third party. We, along with millions of other sites, use these services. We limit the information sent to what is needed to properly fulfill our contractual obligations.

The Types of Personal Information We Collect

Information you provide to us

We collect information from you directly that you , such as your name, phone number and email address; for instance, when you want to submit a lost item report or when you contact our Customer Care department for assistance with your lost item search.

Information we collect automatically

We automatically collect information about you, such as data about your use of Chargerback Service. We may, for example, collect information about the type of device you use to access our websites, the operating system and version, your IP address, your general geographic location as indicated by your IP address, your browser type, the webpages you view on our websites, and whether and how you interact with content available on our websites.

Information obtained from other sources

We may receive information about you from other sources, including third parties, such as Chargerback partners and partners with whom we offer co-branded services or engage in joint marketing activities. We may also receive information about you from Chargerback partner websites, for instance, when you interact with us on those sites. We protect data obtained from third parties according to the practices described in this Policy and we also apply any additional restrictions imposed by the source of data.

Information of children

Chargerback does not target and is not intended to attract children under sixteen. Although visitors of all ages may navigate through our websites or use our app, we do not knowingly collect or request personal information from those under the age of sixteen without parental consent. If, following a notification by a parent or guardian or discovery by other means, a child under sixteen has improperly accessed or used our Services by using false information, we will delete the child's personal information from our records.

Customer Interactions with Chargerback

To make the information in this Policy easy to understand, we have highlighted different occasions when Chargerback could potentially collect personal information from Customers. The Customer interactions with Chargerback are broken down into the following segments:

Learning about Chargerback

As you gather more information about Chargerback, you may virtually physically visit or interact with a site that we own or operate. Examples include browsing our website, calling our in-house sales representatives, or attending Chargerback-sponsored events. To learn more about Chargerback Services, you may voluntarily provide personal information, such as your name and email address during these interactions. We may also collect information about you online when you visit our websites.

We collect: name, email address, and IP address.

Why: We use this information to share news about events, products, and services offered by Chargerback. Additionally, the IP address helps us to understand geographic information about our websites’ visitors better so that we can improve our websites for everyone. It is our legitimate interest to process your personal data for these purposes.

Reporting a Lost Item

When you submit a lost item report, we require certain information to process your request. You may voluntarily provide personal information such as your first name, last name, and street address.

We collect: first name, last name, street address, city, state, postal code, country, phone number, and email address.

Why: We use this information to attempt to locate your lost item, to maintain a lost item search status during the search and recovery process, to communicate with you during the search and recovery process, to verify your identity as part of maintaining the integrity of the system, and to ship matched items to your location. Processing your personal data for these purposes is necessary for the performance of the agreement we have with you.

Adding to a Lost Item Report

Chargerback or a Chargerback partner may ask you to provide additional information relating to your lost item or your visit at a Chargerback partner property as part of the lost item search and recovery process.

We collect: last known lost item location, guest room, check-in date, check-out date, visit date, and lost item details.

Why: We use this information to help us in matching found items with your lost item report, or for purposes of verifying candidate matches.

Making a Shipping Payment

Once a lost item match is made and verified, and you have decided to have the item returned via a shipping service, we offer a way for Customers to pay for and initiate shipping directly through the Chargerback Service. When doing so, you will be asked to provide information so that we can complete your shipment.

We collect: your name, phone number (optional), email address, delivery/shipping address, and payment information (like your bank account or credit card information).

Why: We use this information to complete your transaction, follow up with you about your shipment, help with any delivery issues, and other issues related to the shipping of your item. Processing your personal data for this purpose is necessary for the performance of the agreement we have with you. Please note, we do not store any payment or credit card information. We only use payment information in order to facilitate the processing of shipping payments via a PCI-compliant third party payment service.

Getting Help from Chargerback and Chargerback Partners

From time to time, you may decide to contact our customer care department for assistance with the search and recovery process. To be able to offer you the best service possible, we may collect certain data from you.

We collect: This may include contact information, such as your name, email address, phone number, and the content of your chats and other communications with Chargerback customer care or Chargerback partners.

Why: We collect this information to give you the best and most efficient customer support possible. For instance, for Customer inquiries and technical questions, we use contact information to respond to the Customer in their preferred channel (e.g., phone or email). For shipping issues, we use contact information to ensure successful recovered item receipt and/or delivery. Processing your personal data for this purpose is necessary for the performance of the agreement we have with you.

How We Use Personal Information

Chargerback uses the data we collect to provide you with the Services we offer, which includes using data to improve your experiences. We also use the data to communicate with you, for example, informing you about your item search and recovery status, new Services available, security, and other types of updates.

Chargerback uses the data for the following purposes:

Providing our Product Experience

We use data to provide, operate, support and improve the Services we offer to ensure our Customers can report and recover lost items as effortlessly as possible. This processing is necessary for the performance of our agreement we have with you.

Customer Support

We use data to respond to Customer inquiries, diagnose problems using the Services, address shipping issues, and provide other Customer Care and support services. This processing is necessary for the performance of our agreement we have with you, as well as to serve our legitimate interest.

Service Improvement

We continually use data for research purposes and to develop and improve the Services, including maintaining and improving the performance of our Services, developing and adding new features or capabilities, such as using verification to improve security, and using usage data to determine what new features to prioritize. This processing is necessary to serve our legitimate interest.

Security, Safety and Dispute Resolution

We use data to protect the security and safety of the Services and our Customers, to detect and prevent fraud, to resolve disputes and enforce our agreements. This processing is necessary to serve our legitimate interest.

Business Operations

We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business. This processing is necessary to serve our legitimate interest.

Communication and Marketing

We use the data we collect to deliver and personalize our communications with you. For example, we may contact you by email or other means of electronic communication to inform you about new Chargerback Services, to update you on a support issue or to invite you to take part in a survey. This processing is necessary to serve our legitimate interest.

We do not use cookies or similar tracking such as pixels, tags, web beacons, or other identifiers.

How We May Share Personal Information

Chargerback does not and will not sell personal information about our Customers. We only disclose your data as described in this Policy. We may share information with the following types of third parties.

Third Party Vendors

Chargerback uses two types of third-party vendors to carry out shipping services. These include shipping providers and credit card processors. We only share your personal data as necessary, such as to complete a transaction or to provide a Service you have requested or authorized and only with vendors or agents working on our behalf for the purposes described in this Policy. In this case, your personal information will be shared with these agents or contractors but only for the purpose of performing services on behalf and under instructions of Chargerback and in accordance with this Policy. It is our legitimate interest to share information with these parties for these purposes. For questions about third-party vendors, please send an email to support@chargerback.com.

Chargerback Partners

We share information with Chargerback Partners as part of the search and recovery process. Chargerback neither controls the location or custody of lost items. These are controlled by the Chargerback Partner, making it necessary for Chargerback to share personal information with them as part of the matching, verification, and shipping processes. Sharing information with Chargerback Partners for this purpose is necessary for the performance of our agreement we have with you.

Compelled Disclosure

When legally required, strictly necessary for the performance of the services or to protect our rights, or the rights of our affiliates or users, we disclose your personal information to law enforcement authorities, investigative organizations, our affiliates or in legal proceedings.

Sale or Merger

We may share your personal information in the event of a merger, acquisition, or sale of all or a portion of our assets. We will also share information with that company, including at the negotiation stage.

The Legal Bases for Using Personal Information

There are different legal bases that we rely on to use your personal information, namely:

Performance of a contract

The use of your personal information may be necessary to perform the agreement you have with us. For example, to process your submission of a lost item report, to search for matching items found and Chargerback partner locations, or to initiate shipment of a found item to a location designated by you, to help with delivery issues, and to respond to your requests.

Legitimate interests

We may use your personal information for our legitimate interests. For example, we rely on our legitimate interest to analyze and improve Chargerback Services, to send you notifications about Chargerback Services, or to use your personal information for administrative, fraud detection or legal purposes.

Where we process your personal information based on our legitimate interest and no opt-out mechanism is available to you on our website, you may exercise your right to object by sending an email to support@chargerback.com.

Security, Storage and Retention of Personal Information We Collect

Security

Chargerback is committed to protecting the security of your personal information. However, while we take reasonable precautions to guard the personal information we collect, no security system is impenetrable.

We use a variety of appropriate technical and organizational measures and industry standards to protect your personal information and help prevent information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities. We ensure that our data center has adequate security measures. Additionally, your data is protected with encryption, such as Transport Layer Security (TLS), during transmission over the Internet. Moreover, your password is stored using one-way hash, which means that it cannot be recovered (or disclosed) by anyone, including Chargerback (it can only be reset).

You can only access your lost report information and our Service through the use of an individual user login and password. To protect the confidentiality of your personal information, you must keep your password confidential and not disclose it to any other person. Please alert us immediately if you believe your password has been misused. Additionally, always log out and close your browser when you finish reviewing or updating your lost report. Please note, we will never ask you to disclose your password.

If you have any questions about the security of your personal information, you can contact us at support@chargerback.com.

Storage

Personal data collected by Chargerback may be stored and processed in your region, in the United States (for instance in our data centers), or in any other country where Chargerback or Chargerback partners are located or maintain facilities. Chargerback has put in place adequate mechanisms to protect personal information when it is transferred internationally, for example by using the Standard Contractual Clauses as approved by the European Commission.

Retention

Chargerback will retain your personal information for as long as we deem it necessary to enable you to use the website and your Chargerback Services, to provide services to you, to comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this Privacy Policy and our internal retention guidelines. If you have a question about a specific retention period for certain types of personal information we process about you, please send an email to support@chargerback.com.

Your Rights and Choices

Your Rights

We want you to be in control of how your personal information is used by us. Subject to local law, you can do this in the following ways:

• you can ask us for a copy of the personal information we hold about you;

• you can inform us of any changes to your personal information, or if you want us to correct any of the personal information we hold about you;

• in certain situations, you can ask us to erase, block or restrict the personal information we hold about you, or object to particular ways in which we are using your personal information; and

• in certain situations, you can also ask us to send the personal information you have given us to a third party.

Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. Moreover, where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information.

We rely on you to ensure that your personal information is complete, accurate and current. Please inform us promptly of any changes to, or inaccuracies of, your personal information by contacting support@chargerback.com.

We will respond to your request as soon as possible but certainly within 30 days.

We are committed to working with you to obtain a fair resolution of any complaint or concern you may have about our use of your personal information. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to lodge a complaint with the data protection authority in your country (if one exists in your country) or supervisory authority.

Rights for EU and California Users Only

The GDPR and CCPA grant EU and California residents certain rights regarding their Personal Information, including the right to access and modify Personal Information held by providers (like us), and to have providers “forget” Personal Information that is no longer relevant. You may always contact us for assistance in exercising these rights. Please include information about which rights you are seeking to exercise if you contact us. We may need to verify your identity before fulfilling your request. It should not need to be said, but we will never provide worse services to, or in any way punish anyone who chooses to exercise these rights.

You have the following rights with respect to your Personal Information that we process. Except where indicated, these rights apply equally to EU and California users:

Withdraw Consent: You may withdraw your consent to our processing of your Personal Information, in whole or in part (i.e., for marketing purposes). Certain Services may be ineffective upon opt out.

Access / Request Information: You may access the Personal Information we hold about you at any time by contacting us directly.

Modification: You may modify the Personal Information we hold about you at any time via by contacting us directly.

Erase and Forget. In certain situations, for example when the Personal Information we hold about you is no longer relevant or accurate, you can request that we erase your Personal Information. If you delete your account, all Personal Information will be erased within thirty days of the date of deletion.

Portability: you may request a copy of your Personal Information and may always move it to other entities as you desire.

No Sale of Personal Data (California Users only): Go to the Do Not Sell My Personal Information page to stop all “sale” of your Personal Data. See above for more information about how this works.

ACCESS TO SPECIFIC INFORMATION AND DATA PORTABILITY RIGHTS
You have the right to request that Chargerback disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
The categories of personal information we collected about you.
The categories of sources for the personal information we collected about you.
Our business or commercial purpose for collecting or selling that personal information.
The categories of third parties with whom we share that personal information.
The specific pieces of personal information we collected about you (also called a data portability request).
If we sold or disclosed your personal information for a business purpose, two separate lists disclosing: sales, identifying the personal information categories that each category of recipient purchased; and disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
DELETION REQUEST RIGHTS
You have the right to request that Chargerback delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Debug products to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
Comply with a legal obligation.
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
EXERCISING ACCESS, DATA PORTABILITY, AND DELETION RIGHTS
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by contacting us at:

Chargerback, Inc. or support@chargerback.com
Attn: President
3352 Goni Rd #163
Carson City, NV 89706

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
RESPONSE TIMING AND FORMAT
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
PERSONAL INFORMATION SALES OPT-OUT AND OPT-IN RIGHTS
If you are 16 years of age or older, you have the right to direct us to not sell your personal information at any time (the “right to opt-out”). We do not sell the personal information of consumers we actually know are less than 16 years of age, unless we receive affirmative authorization (the “right to opt-in”) from either the consumer who is between 13 and 16 years of age, or the parent or guardian of a consumer who is between 13 and 16 years of age. Consumers who opt-in to personal information sales may opt-out of future sales at any time.
If you wish to exercise any of these rights, please contact us at support@chargerback.com, or write us at the address below. In your request, please make clear: (i) what Personal Information is concerned; and (ii) which of the above rights you would like to enforce. For your protection, we may only fulfil requests with respect to the Personal Information associated with the email address you send your request from, and we will need to verify your identity before doing so (which is typically done by having you make the request from within the Services). We will comply with your request promptly, but in any event within thirty (30) days of your request (forty-five (45) days for requests under the CCPA). We may need to retain certain information for recordkeeping purposes or to complete transactions that you began prior to requesting such change or deletion. We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

Deny you goods or services.
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.
OTHER CALIFORNIA PRIVACY RIGHTS
California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our Site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please write or email to us at:

Chargerback, Inc. or support@chargerback.com
Attn: President
3352 Goni Rd #161 Carson City, NV 89706

Your Choices

Lost Item Report

If you wish to access, edit or remove lost report information, change your password, close your lost item report, or request deletion of your personal data, you can do it by sending an email to support@chargerback.com. We will respond to any request to access or delete your personal data as soon as possible but certainly within 30 days.

Your Communication, Marketing and Advertising Preferences

You can opt out of receiving direct marketing communications from Chargerback by following the instructions included in every email sent to you via the “Unsubscribe” tab. We respect your choice, and we will stop sending you promotional emails once you unsubscribe.

Please note we will continue to communicate with you regarding changes to terms and conditions, policy updates, Chargerback Service updates, routine customer service messages such as information about current or past reports, shipping activity, service interruptions, data breaches, or other significant information about a lost item report.

How to Contact Us

If you have any questions about the use of your personal information, please send an email to support@chargerback.com.

When accessing Chargerback services via www.chargerback.com, Chargerback, Inc. is a data controller for personal data we collect subject to this Privacy Policy.

When accessing Chargerback services via a Chargerback Partner website or partner service interface, the Chargerback Partner may be a data controller subject to different privacy policies. You can contact the Chargerback Partner or Chargerback directly for more information.

Our address is 3352 Goni Road, Suite 161, Carson City, NV 89706, USA.

FAQ

The following are basic questions you may have about our Privacy Policy. We encourage you to read the detailed statement above for additional details.

Why is Chargerback updating its Privacy Policy?
We now meet the high standards required by the both the European Union's General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We have updated our Privacy Policy to reflect that. We also continue to simplify language and remove jargon, to make our Privacy Policy easier to understand and read.

What is the GDPR?
The GDPR is a regulation intended to strengthen and unify data protection for everyone within the European Union (EU). And because we believe that all our customers can benefit from its mandates, we're implementing it globally. The GDPR requires greater openness and transparency from companies on how they collect, store and use personal data, while also imposing tighter limits on the use of personal data. You can learn more here.

What is the CCPA?

On June 28, 2018, Governor Brown signed Assembly Bill 375, now known as the California Consumer Privacy Act of 2018, which grants consumers new rights with respect to the collection of their personal information. The California Attorney General’s Office will be promulgating regulations and soliciting broad public participation to further the purposes of the CCPA. The regulations aim to establish procedures to facilitate consumers’ rights under the CCPA and provide guidance to businesses for how to comply. You can learn more here.

How often do you anticipate updating your Privacy Policy?
We will update our Privacy Policy as necessary to ensure that our policies are in line with international regulations, our product and business practices.

What information does Chargerback collect about me?
Chargerback collects your first name, last name, street address, city, state, postal code, country, phone number, email address, last known lost item location, guest room, check-in date, check-out date, visit date, lost item details, delivery/shipping address, payment information, and the content of your chats and other communications with Chargerback customer care or Chargerback partners.

Why does Chargerback need my information?
Chargerback uses the data we collect to provide you the best experience within the services we offer, which includes using data to improve your experiences. We also use the data to communicate with you, for example, informing you about your lost item report status, new services available, security, and other types of updates.

How is my information used?
Chargerback uses the data we collect for the following purposes:

• Service Improvement

• Future Service Development

• Customer Support

• Security, Safety, and Dispute Resolution

• Business Operations

• Communications and Marketing

How does collecting my information help Chargerback improve its services?
We use the information to make sure that we are efficiently expediting the locating and return of your lost items. We also collect service error information, so we can make improvements to eliminate potential bugs and problems. And finally, understanding how and when our customers collectively use our service helps us design new ways to improve the lost item search and recovery process.

Does Chargerback sell information to third parties?
No. We never have.

Can I opt out of sharing my information to Chargerback?
Yes, you can opt out of submitting certain types of personal information to Chargerback, but because Chargerback only collects data related to lost item identification, matching, verification, and return processes, the decision not to submit this information may impact Chargerback’s ability to provide efficient and effective services.

How do I delete my personal data from Chargerback and what are the consequences?
You can always send us an email to support@chargerback.com or contact our Customer Care team and request that your data be deleted. Please note, however, that by deleting your personal data, in-process lost item reports will be closed, and we will be unable to provide further search, recovery, or support for the associated items.

Does Chargerback keep or share my credit card information?
We do not keep your credit card information. It’s only used to process your payment at the time of purchase. It is shared with a PCI-compliant credit card processor, but only for processing a single transaction.

What information gets shared with Chargerback Partners?
We work closely with Chargerback partner controlling the locations where items are lost, and where they are acting as the custodian of lost items. We will share personal information and other information associated with a lost item report in an effort to work with them to identify and match a found item with the reported lost item, and to expedite the return of your item.

How long does Chargerback keep my information?
Chargerback retains personal data for as long as necessary to provide the services, and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements. Because these needs can vary for different data types in the context of different services, actual retention periods can vary significantly.

How is information stored and secured on Chargerback’s servers?
Chargerback is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities. Any data we transmit over the internet is protected using encryption.

Is Chargerback using cookies or pixels to gather information?
No. We do not use cookies or similar tracking such as pixels, tags, web beacons, or other identifiers.

Does Chargerback use interest-based advertising?
No. We do not deliver internet-based advertising.

What safeguards are in place for children who have access to Chargerback services?
Chargerback does not target and is not intended to attract children. Chargerback does not knowingly solicit personal information from children or send them requests for personal information. Although visitors of all ages may navigate through our website, we do not intentionally collect personal information from persons under the age of sixteen. If following a notification by a parent or guardian, or discovery by other means, that a child under sixteen has improperly accessed or used the site, we will close the associated lost item report and delete the child's personal information from our records.

How can I contact Chargerback if I have questions regarding Chargerback’s Privacy Policy?
If you have any questions about the use of your personal information, please send us an email to support@chargerback.com.